client case studies
Client sectors
Banking & Finance
Telecommunications
Telecommunications
Extensive work with banking and finance clients over the past 20 years. Work includes large audience Customer Experience Presentations on Banking Experience and Design Thinking to Maybank. Brand and Banking Counter Enviornment work with OCBC and Digital Banking Experience with RHB.
Telecommunications
Telecommunications
Telecommunications
A key segment has been telecommunications. Extensive work has been done on Branding, Design Thinking and Shopper Experience. Key clients include Starhub and Singtel.
New Technology
Telecommunications
New Technology
One of our main client areas is New and Emerging Technology. We work with companies such as Blockworq who are pioneers in service solutions in the Blockchain arena. We also work with IoT, AI, Cloud, Big Data, Digital Platform and Metaverse related businesses. Our main focus is devloping strng brands, powerful user experiences humanising technology.
Education
Fintech, Insuretech & Proptech
New Technology
We have expeirence of working with leaders in education over the past 25 years. Recent clients include MSU, and the MSU ecosystem, which stretches around the world. Work has include marketing platforms, digital connectivity, and the enhancd role of soacial media channels. Reviews, audits and recommendations have also be carried out on the
We have expeirence of working with leaders in education over the past 25 years. Recent clients include MSU, and the MSU ecosystem, which stretches around the world. Work has include marketing platforms, digital connectivity, and the enhancd role of soacial media channels. Reviews, audits and recommendations have also be carried out on the enhanced student experience. Other clients have included NTU and NYP in Singapore.
Fintech, Insuretech & Proptech
Fintech, Insuretech & Proptech
Fintech, Insuretech & Proptech
We have worked with clients in fintech, insuretech and proptech. Work was carried out to help Finology transform from a white label fintech developer for banks and insurers, to a top tier branded product business. The work led Finology on a journey which would see them become fintech world champions in 2020.
Consulting & Advisory
Fintech, Insuretech & Proptech
Fintech, Insuretech & Proptech
Paul has worked with global consulting and advisory firms, as a lead consultant in Branding, Design Thinking and Customer Experience. Whilst working with Ernst & Young Advsiory in Singapore he developed a Design Toolkit for EY containing a wide range for Design Thinking, CX and Branding Tools for advsiory teams to use with clients. The to
Paul has worked with global consulting and advisory firms, as a lead consultant in Branding, Design Thinking and Customer Experience. Whilst working with Ernst & Young Advsiory in Singapore he developed a Design Toolkit for EY containing a wide range for Design Thinking, CX and Branding Tools for advsiory teams to use with clients. The toolkit also helped EY to adopt out of the box thinking campaibilities, helpfing to transform the business.
Healthcare
Construction
Healthcare
A complete brand trnasformation for the HMI Group, which operates out of Singapore, but has an Asian footprint. Work included Brand Transformation, Design Thinking, Patient Expwrience and Marketing Activation, across 5 countries.
Automotive
Construction
Healthcare
Eurokars is a luxury car sales and lease company operating across Asia. The brand portfolion includes Porsche, Mercedes, Rolls Royce, Mc Laren, Mini and Mazda. Paul worked with multiple teams across the business helping to refine and furher develop the Customer Experience across all touchpoints. 300 staff were involved in the project, acr
Eurokars is a luxury car sales and lease company operating across Asia. The brand portfolion includes Porsche, Mercedes, Rolls Royce, Mc Laren, Mini and Mazda. Paul worked with multiple teams across the business helping to refine and furher develop the Customer Experience across all touchpoints. 300 staff were involved in the project, across 8 divisions. The goal was the create the Best Experience in Automotive.
Construction
Construction
Construction
Signifucant expertise in the Construction and Engineering Industry. HSL constructor was a highly regarded, yet traditional Chinese Civil Engineering Firm in Singapore. we worked with the business over 12 months to comletely transform the brand, the brand image, and the client and customer experience. We also ran a number of Design Thinkin
Signifucant expertise in the Construction and Engineering Industry. HSL constructor was a highly regarded, yet traditional Chinese Civil Engineering Firm in Singapore. we worked with the business over 12 months to comletely transform the brand, the brand image, and the client and customer experience. We also ran a number of Design Thinking Workshops to help drive innovation and creativity across the 1,000 employee string company.
Luxury Goods
Government Agencies
Construction
Expperience working with luxury goods businesses including Moet Hennessy Diageo, Pernod Ricard and luxury watch and fashion brands.. The work with MHD and Pernod Ricard focused on hosting creative sessions to assist with strategic planning, Paul also spent tme in China working on the Marketing Plans and Actuvation for the Pernod Ricard Brand Portfolio.
Consumer Goods
Government Agencies
Government Agencies
Paul has worked extensively with Nestle, and a broad range of other Consumer Goods businesses. For Nestle extensive work was done on Milo and Maggi. Clients include: Mondelez, Unilever. Lion Group, Heineken, P&G, Kelloggs and Colgate Palmolive.
Government Agencies
Government Agencies
Government Agencies
Paul has woked with over 10 government agencies in 5 countries. A highly successful project was with Singapore Customs, who wanted to upgrade their Experience to their customers. Paul held Brand and Customer Experience workshops with 300 staff, the work also included a signifucant amount of mystery shopper work, and extensive touchpoint mapping.